Bruna came to work for the office in February 2014. She is the one who receives orders from customers, processes them, orders from suppliers and bills them, box by box. Bruna is our “Thai” in the office. Always at the same pace, always available, always with a smile, always patient. Bruna never changes her tone of voice, even in the middle of a holocaust, always paused, calm, and serene. (She says she has changed, that she complains more... I haven't noticed it yet).
She conveys confidence and tranquillity. I know Bruna never stops doing her job. What amazes me most (and I don't think I've ever told her this) is that in all these years, with several thousand invoices issued she must not have made more than 10 mistakes.